ROLE OF THE HUMAN RESOURCES IN BANK DEVELOPMENT- STUDY CASE NLB BANK PRISHTINA

Abstract

After a long work, over a year, treating different materials from secondary resources and primary resources we can get concrete conclusions regarding the role of the department of human resources in bank, and also its impact in the development of the banking sector in our country. Master thesis is concretized in form of the important and exploratory project with the following title. The role of the human resources in the development of the bank- study case the NLB Prishtina bank. This paper approaches the research of a complex problem as it is the definition of the role of human resources in bank respectively in the department of human resources as a study case the NLB Prishtina bank. The methodology that is used in this research is the heuristic method. The research starts with the theoretical part where are included different theories of the management of human resources narrowing to the specific issues as it is the role and the impact of the human resources in NLB Prishtina bank. In this case the purpose of this research is to identify the role of human resources in bank. Empiric research is developed in that way that with questionnaires have been interviewed the general director of the human resources department in NLB Prishtina bank, and also the seven directors of the main centers of the NLB Prishtina bank, in the territory of the republic of Kosovo. The first part is provided from the literature and previous researches where is treated the issue of understanding, concepts, the role and importance of the management of human resources, also the process of the management of human resources has been treated. While the second part is provided through the research of the author which has been developed through the questionnaire that’s been directly submitted to the respondents. I think that the results of this study are a modest contribution regarding this wide field, as it is the management of human resources and they can help the managers of this bank (NLB Prishtina). We think that the results and arguments of this study, can and should be the subject of debates and further studies in this field. In conclusion of this research paper we can say that the journey that send us in a more effective use of methods of the management of human resources in the bank sector, are the conviction and the education of the leading managers of these bank branches, for the importance and necessity of this managerial function.